Last updated: 18 August 2026

We want you to be confident when ordering. This policy explains when you can cancel and how refunds work for our one‑time service packages.

1. Before work begins

If you cancel before we have started work, you are entitled to a full refund. Just email us at support@gringosolutions.com with your order details.

2. EU right of withdrawal

If you are a consumer in the EU, you generally have a 14‑day right to withdraw from a service contract. Because our services are performed quickly on request, we will ask for your express consent to begin work within this period, and you acknowledge that once the service is fully performed you lose the right of withdrawal. Where work has only partly been performed, you may be charged a proportionate amount for what has been delivered.

3. After work has begun

Once we have started, refunds are assessed based on the work completed. Any amount not yet delivered may be refunded at our discretion, minus reasonable costs for work already done.

4. If something is wrong with our work

If the delivered work does not match the agreed scope, contact us within your support window and we will fix it at no extra cost. If we cannot, you may be entitled to a partial or full refund for the affected work.

5. How refunds are paid

Approved refunds are returned to your original payment method via Stripe, usually within 5–10 business days depending on your bank.

6. How to request

Email support@gringosolutions.com with your name, order reference and the reason for your request. We aim to respond within one business day.

This policy does not affect your statutory rights as a consumer.